Terms & Conditions of Service

Effective Date: May 23, 2025

These Terms and Conditions (“Terms”) explain how Travnook Travel and Tourism LLC-FZ (“Travnook”, “we”, or “us”) offers consultation and travel-related assistance to clients in the United Arab Emirates (UAE).
By using our services, you agree to these Terms. Please read them carefully.

1.1 What We Do
 Travnook provides travel support services including:

• Travel and visa consultation
• Assistance with form completion
• Scheduling of visa appointments
• Preparing supporting travel documents such as:
  • Flight itineraries
  • Hotel reservations
  • Travel insurance

These services are offered to support your travel planning and documentation.

1.2 What We Do Not Do
 Travnook is not a government agency or affiliated with any embassy or consulate.
We do not make official decisions or issue any approvals. All outcomes are at the sole discretion of the relevant authorities.

2.1 Providing Accurate Information
 You are responsible for submitting truthful, complete, and accurate documents and details. Travnook is not liable for rejections or delays caused by:

• Incomplete documents
• Misleading or false information

2.2 Use of Supporting Documents
 Documents like hotel bookings, flight itineraries, and insurance provided by Travnook are for support purposes only and are not intended for actual travel unless all relevant approvals are granted. Final travel arrangements should only be made after all required confirmations.

2.3 Appointment and Submission
 While we assist with scheduling and preparation, you are ultimately responsible for ensuring timely submission of your documents and forms.

3.1 Non-Refundable Service Fees
 All service fees become non-refundable:

• Once consultation begins
• Upon document preparation
• After appointment booking or submission

3.2 Cancellation Policy
 Client-initiated cancellations after services are initiated are not eligible for refunds.
We are not liable for changes, delays, or rejections by external authorities once submission is made.

3.3 Rare Refund Cases
 If a refund is granted under special circumstances:

• Processing may take 5–7 working days
• Bank charges (3–4%) will be deducted for refunds on online payments

Travnook is not responsible for delays caused by banks or payment providers

4.1 No Guarantee of Entry
 Having valid travel approvals does not guarantee entry into a country. Final decisions rest with the immigration authorities at the port of entry.

4.2 No Liability for Denied Entry
 Travnook is not responsible if you are denied entry by immigration officials, regardless of your documentation status.

5.1 No Guarantee of Approval
 Travnook does not guarantee that your travel plans will be approved. Final decisions are made by the respective authorities.

5.2 Reapplication
 In the event of a rejection, we can assist with another attempt. Additional service fees will apply.

Travnook is not responsible for:

• Technical failures on external websites or portals

Cancelled appointments due to external reasons (e.g., strikes, public holidays)

7.1 Use of Personal Data
 All client data provided to us will:

• Be kept confidential
• Be used only for the purpose of delivering our services
• Be shared only with relevant parties where required

7.2 Compliance
 Travnook complies with UAE data protection regulations and implements safeguards to secure client information.

8.1 Third-Party Decisions
 We are not liable for:

• Decisions by external authorities
• Delays in processing
• Costs related to missed flights or bookings due to delays or denials

8.2 Force Majeure
 We are not liable for delays or failure to perform due to events beyond our control, including:

• Natural disasters
• Government restrictions

Closures of offices or institutions

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, UAE.

Travnook reserves the right to modify these Terms without prior notice. The latest version will be published on our website. By continuing to use our services, you agree to any updated Terms.

By using our services, you confirm that:

• You understand and accept these Terms
• You acknowledge that Travnook has no control over third-party decisions
• You have read and agreed to our Privacy Policy

Travnook Travel and Tourism is not affiliated with any embassy, consulate, or government entity.
We are an independent travel consultancy providing assistance in documentation and planning. Final decisions are made by the respective authorities.

If you have any questions or concerns regarding these Terms or any aspect of our Services, please contact us at:

Travnook Travel and Tourism LLC